Cardhaus FAQ

Cardhaus FAQ
Index
Part 1: Order Process Part 2: Shipping Types Part 3: Payment Options Part 4: Receiving a package Part 5: Pre-orders Part 6: Error and email messages Part 7: International Orders Part 8: Miscellaneous Questions
Table of Contents
Part 1: Order Process How do I search for items at Cardhaus.com? What is my Cardhaus.com cart, and how does it work? What do the abbreviations in your condition column stand for? My cart has all the items I want to purchase in it, what's the next step? Checkout: Step 1: How do I login as a new or returning customer? Step 2: What shipping information do I need to provide for my order to be processed? Step 3: How do I choose the shipping option best for me? Step 4: How do I select a method of payment for my order? Step 5: How do I finalize and submit my order? Part 2: Shipping Types What is USPS shipping? What orders may be sent through USPS First Class service? What does USPS shipping cost? What is FedEx shipping? How do I track an order shipped via FedEx? Part 3: Payment Options What payment options may I choose for my Cardhaus.com order? Which credit cards do you accept? How do I pay for my Cardhaus.com order with a Credit Card? How do I pay for my Cardhaus.com order with Paypal? How do I pay for my Cardhaus.com order with a Money Order or Cashier's Check? How do I pay for my Cardhaus.com order with a Personal Check? How do I pay for my Cardhaus.com order with a Gift Certificate? How do I pay for my Cardhaus.com order with a Direct Bank Transfer? Part 4: Receiving a package How long after I place an order using FedEx shipping will it ship? What is the Estimated Time of Arrival (ETA) of the different shipping services FedEx offers? Do I need to be present to receive a package shipped via FedEx? What do I do if a package sent using FedEx is lost or damaged? How long after I place an order using USPS First Class service will it ship? What is the Estimated Time of Arrival (ETA) for an order sent via USPS First Class Mail? What do I do if a package sent via USPS First Class Mail is lost or damaged? Part 5: Pre-orders What does the term "pre-order" in the info line of an item mean? What happens if I place an order with preordered and non-preordered items in it? What does the date next to "pre-order" in the info line of an item mean? How is priority for pre-order items determined? Is my pre-order item subject to change in price? Part 6: Error and email messages I've received an error message/email from you stating that my credit card has declined. What should I do? I've received an error message or email from you stating my credit card is invalid. What should I do? I've received an error message or email from you stating that my expiration date was invalid or expired. What should I do? I've received an error message or email from you stating that my security code (cvv code) was missing or incorrect. What should I do? I've received an error message or email from you stating that my billing address is incorrect. What should I do? I've received an email from you stating that due to the value of my order I need to provide a fax of my credit card and an authorization form. What should I do? Part 7: International Orders Does Cardhaus.com ship to locations outside of the U.S.? Why can't Cardhaus ship Wizards of the Coast Products Internationally? What are my shipping options for an international order? What are the duties or taxes for importing goods into my country? Part 8: Miscellaneous Questions May I sell cards and/or products to Cardhaus.com? May I return an item or order I have purchased from Cardhaus.com? What if I have a question that was not answered by this FAQ? Do all of the Miniatures singles come with the original plastic wrapping?